Support
Stuck, found a bug, or need something released or deleted on the service side? This page is the way in.
Write to support@mawsim.store and we will get back to you.
The more of this you include, the faster the answer: your WordPress, WooCommerce and Mawsim versions, what you did, what you expected, and what happened instead. Never send passwords or customer data.
The calendar is not updating
First check Settings under Your marketing calendar: calendar updates must be on, and the screen shows the result of the last sync. Requests run from a scheduled background task, so give it a day before assuming something is wrong.
If your server sits behind a firewall that blocks outgoing requests, allow api.mawsim.store. The plugin keeps working with the calendar it already has either way.
It says my site address is already registered
One registration exists per site address. This usually means a previous installation, a staging copy or a migrated site registered first. Disconnect from the old installation if you still have it; if you do not, write to us and we will release the address so your store can register again.
I disconnected but the service could not be reached
The disconnect always takes effect on your site first, so no further requests are sent regardless. If the deletion request did not reach us, the screen says so; addresses that stay silent are released after roughly 90 days and deleted after 12 months. Write to us if you want the deletion done, and confirmed, right away.
How do I remove all Mawsim data from my database?
Uninstalling keeps your goals and history by default, so nothing is lost by accident. To remove everything, define the MAWSIM_REMOVE_ALL_DATA constant as true in wp-config.php before deleting the plugin.
Which versions does Mawsim need?
WordPress 7.0 or newer, PHP 7.4 or newer, and WooCommerce 10.8 or newer. It is HPOS-ready and works on multisite.
See also the privacy policy and the terms of service. Mawsim is designed and built by Halawa.io.